Refund policy

📦 Return & Refund Policy

Thank you for shopping with us!

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

🗓 Return Policy

• You may return most new, unopened items within 15 days of delivery.
• To be eligible for a return, your item must be:
  • Unused and in the same condition that you received it
  • In its original packaging
• A receipt or proof of purchase is required for all returns.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

💸 Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within a few business days.

Refunds will be issued to:

• Your original payment method (credit card, PayPal, etc.), or
• Store credit, at your request

Note: Refund times may vary depending on your payment provider.

🚫 Non-returnable Items

• Perishable goods (e.g., food, flowers)
• Personal care items
• Final sale or clearance items

📩 How to Start a Return

To initiate a return, please contact our customer service team at support@wingssol.com with your order number and reason for return.